In line with its distinctive Subaru strategies that emphasize superior functionality with respect to driving performance, safety, and environment friendliness, FHI is proactively developing new products while seeking to provide customers with products that both excite and satisfy. The Company has announced that its quality policy is to "consistently give top priority to customer satisfaction, work to increase the quality of operations, and provide products and services characterized by top-class quality."In line with this policy, the Company has established a Subaru Customer Center to improve capabilities for handling customer consultations, promoting customer satisfaction, and providing diverse services. In January 2005, the Company established the Subaru Academy, which is working to help further increase groupwide capabilities for developing and applying technologies and for responding to customer needs and inquiries. To maintain strong quality assurance performance, FHI compiles quality-related information from around the world, quickly assesses the importance of the information, and promptly takes resolute measures to rectify quality problems. The Company makes relentless quality assurance efforts at all operational stages-from product development through manufacturing.
With the aim of harmony between automobiles and society, Subaru is making great progress in achieving excellent environmental and safety performance and is pursuing improvement in total safety using state-of-the-art technologies while trying to provide human-friendly automobiles. Subaru has been making advances in high-performance AWD that can provide drivers with safe, comfortable, and fun driving on any road. In accordance with our belief that attaining ideal driving dynamics will lead to safety, Subaru has been focusing on development of sophisticated active safety technologies to prevent accidents, as well as passive safety technologies to ensure safety in the event of an accident. Subaru is proactively involved in development of both active and passive safety features, in an effort to achieve harmony with both environmental protection and energy saving.
With the aim of sharing the happiness of living with cars with all people, Subaru develops and distributes vehicles for the disabled so that disabled and aged people can enjoy a safe, comfortable ride. FHI has been manufacturing and selling vehicles in a series called Transcare, vehicles for the disabled, since 1980.
Transcare, a word coined from "Transportation" and "Care", was registered as a trademark for Subaru’s vehicles for the disabled. Subaru is now focusing its efforts on developing laborsaving devices that can be easily used by both caregivers and care-receivers.
Subaru offers a wide selection of TransCare automobiles, from the zippy Sambar, a mini car, to the Legacy, a standard-sized car for enjoying long-range drives.
The Subaru Customer Center is where Subaru provides customer services under FHI's quality policy. The Subaru Customer Center consists of a Customer Relations Department where we receive questions and suggestions from customers, a CS Promotion Department for ensuring a high level of customer satisfaction, a Service Department, where a variety of service plans are developed to secure comfortable driving for customers who have purchased Subaru cars, and the Subaru Academy, which serves to provide education for Subaru dealers both domestically and overseas.
